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Fast Delivery
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Quality Craftsmanship
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Free Returns
Lori
Very pleased with this purchase! It's high-quality, easy to use, and reliable. Highly recommend for its efficiency and convenience.
WE ARE HERE TO ANSWER YOUR QUESTIONS
Frequently asked questions
How long will it take to get my orders?
We are currently experiencing a very high order volume, all orders will be dispatched within 24-48 hours, and shipping will take around 5 business days depending on your location. We ship to all countries except some Islands.
Delivery details will be provided during checkout & in your confirmation email.
What are the return rules?
You can return a product for any reason within 30-days guaranteed. No questions asked.
We do not charge a return or handling fee
The customer only have to bare the return label
Any question?
Questions? We’re here to help.
Can’t find what you’re looking for or need styling advice?
Reach out to us at {EMAIL} – we’ll be happy to assist.
Can I cancel or change my order after placing it?
We process orders quickly to ensure fast delivery. If you want to make changes or cancel your order, please contact our support team within 12 hours of purchase. After this timeframe, we cannot guarantee modifications.
What should I do if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, please contact us immediately with your order number and photos of the item. We will arrange a replacement or refund as quickly as possible.
Free shipping
Fast & reliable delivery with NZ Post always free of charge.
30-Day Guarantee
Not satisfied? Get your money back within 30 days — no hassle.
Secure payment
Pay safely with credit cards & PayPal, your data is fully protected
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INFORMATION
Do you have a question or need advice? Feel free to contact us — our team is here to assist you.
Email: info@lune.nz
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM